Shopping Information
What Shipping Methods Are Available?
At SOCKSLEY, we offer a variety of reliable shipping options to ensure your sportswear arrives safely and efficiently. Our standard shipping is handled through trusted carriers like PostNL and DHL within the EU, with options for express delivery via UPS for faster service. For international orders, we partner with global couriers such as FedEx. All shipments include tracking, and we provide eco-friendly packaging to align with our sustainability goals.
How Long Will It Take To Get My Package?
Delivery times vary based on your location and chosen shipping method. Within the Netherlands and EU countries, standard shipping typically takes 2-5 business days, while express options can deliver in 1-2 business days. For international shipments outside the EU, expect 5-10 business days, depending on customs processing. We process orders within 1-2 business days of placement, and you’ll receive a tracking number via email to monitor your package’s progress.
Do You Ship Internationally?
Yes, SOCKSLEY ships worldwide! As a Netherlands-based company, we handle international orders with care, including customs declarations where needed. Shipping costs and estimated delivery times are calculated at checkout based on your location. Please note that international customers are responsible for any applicable duties, taxes, or fees imposed by their country.
What Shipping Methods Are Available?
We provide multiple shipping choices to fit your needs. In the EU, options include standard ground shipping via PostNL (economical and reliable) and premium express via DHL or UPS. For non-EU destinations, we use international carriers like FedEx for tracked delivery. All methods prioritize secure handling of your sportswear items, with options for signature confirmation on higher-value orders.
Payment Information
What Payment Methods Are Accepted?
SOCKSLEY accepts a wide range of secure payment options to make your shopping experience seamless. These include major credit and debit cards (Visa, MasterCard, American Express), PayPal, iDEAL (popular in the Netherlands), Apple Pay, Google Pay, and bank transfers via SEPA. All transactions are processed through encrypted gateways to ensure your financial information remains protected.
Is Buying On-Line Safe?
Absolutely – your security is our top priority at SOCKSLEY. Our website uses SSL encryption to protect all data transmissions, and we comply with PCI DSS standards for payment processing. We never store your full credit card details on our servers; instead, they’re handled by certified third-party providers. Additionally, we monitor for fraudulent activity and offer buyer protection through our returns policy. Shop with confidence knowing we’re based in the EU and adhere to strict data protection regulations like GDPR.
What Shipping Methods Are Available?
For your convenience, SOCKSLEY offers flexible shipping solutions. Domestic orders in the Netherlands can use PostNL for standard delivery or DHL for expedited service. EU-wide, we provide tracked options through UPS. Internationally, our partnerships with carriers like FedEx ensure reliable global reach. Choose your preferred method at checkout, with real-time cost estimates and delivery timelines displayed.
Orders and Returns
How do I place an Order?
Placing an order on SOCKSLEY is quick and easy. Browse our collection of sportswear, add items to your cart, and proceed to checkout. Enter your shipping address, select a payment method, and review your order summary. Once confirmed, you’ll receive an email confirmation with details. If you’re a returning customer, log in to speed up the process with saved information.
Do I need an account to place an order?
No, you don’t need an account to make a purchase on SOCKSLEY – guest checkout is available for one-time buyers. However, creating a free account offers benefits like faster checkouts, order history tracking, wishlist saving, and exclusive access to promotions. It’s simple to sign up during or after your purchase.
Who should I to contact if I have any queries?
For any questions about our sportswear products, orders, or policies, reach out to our customer support team. Email us at hello@socksley.com. We’re based in the Netherlands and aim to respond within 24 hours. For urgent issues, call our helpline at 0638739823.
How Can I Cancel Or Change My Order?
If you need to cancel or modify your order, contact us as soon as possible at hello@socksley.com or via phone. We can make changes if your order hasn’t been processed or shipped yet – typically within the first 1-2 hours after placement. Once shipped, cancellations aren’t possible, but you can initiate a return upon receipt. Please include your order number in all communications for faster assistance.
How Do I Track My Order?
Tracking your SOCKSLEY order is straightforward. After shipment, you’ll receive an email with a tracking number and a link to the carrier’s website (e.g., PostNL, DHL, or UPS). Log in to your account on our site to view real-time updates under ‘Order History’, or use the ‘Order Tracking‘ page to view this. If you checked out as a guest, use the tracking link provided in your confirmation email.
How Can I Return a Product?
Returns are hassle-free at SOCKSLEY. If you’re not satisfied with your sportswear, you have 30 days from receipt to return items in original, unworn condition with tags attached. A returns label will be shipped with your order. Use this to process the return. Ship back to our Netherlands warehouse, and once received, we’ll process your refund to the original payment method within 7-10 business days. International returns may incur shipping costs.